General Counselling FAQs

1. What is counselling, and how can it help me?
Counselling is a safe and supportive space where you can talk openly about what’s on your mind. Together, we explore your challenges, feelings, goals and find ways to move forward that feel right for you. Counselling can help with stress, relationships, anxiety, parenting, life transitions and more.

2. Do I need a referral from a GP to see you?
No referral is needed. You can book directly with me whenever you’re ready.

3. How do online sessions work?
Sessions are held over a secure video platform called Cliniko. You’ll receive a private link before your session. All you need is a quiet space, a good internet connection and your phone, tablet, or computer.

4. What platform do you use for telehealth? Is it safe and confidential?
I use a secure, encrypted telehealth platform designed for counselling called Cliniko Your privacy is always protected. Please see my privacy policy for more details.

5. What’s the difference between counselling and coaching?
Counselling focuses on emotional wellbeing, healing, and working through challenges. Coaching is more forward-looking and helps you set and achieve goals. I offer both, depending on your needs.

6. What issues can I talk to you about?
Anything that matters to you. Common areas include stress, anxiety, low mood, parenting challenges, school pressures, women’s health, grief and loss, life transitions and burnout.

7. How long does a counselling session last?
Sessions are usually 60 minutes but 30 minute sessions are available.

8. How many sessions will I need?
That depends on your needs and goals. Some people find a few sessions helpful, while others choose longer-term support. We’ll work at your pace.

9. What if I don’t know what to say in the session?
That’s completely okay. Many people feel nervous at first. I’ll gently guide the conversation so you feel comfortable.

10. Can I try one session before deciding if it’s right for me?
Yes, absolutely. Many clients start with one session to see if it feels like a good fit.

Teen & Parent Support FAQs

11. Do you see teens on their own, or with parents?
Both options are available. Some sessions are teen-only, others may include a parent. We’ll decide together what’s best for your family.

12. What if my teenager doesn’t want to come to counselling?
That’s common. I aim to create a space where teens feel safe and heard. Sometimes starting with a short session or involving a parent can help ease them in.

13. Can I attend the session with my teen?
Yes, if your teen agrees. Joint sessions can be helpful for improving communication and building understanding.

14. How do you support parents as well as teens?
Parenting can be tough. I offer parent-only sessions as well so you can get support too.

15. Is everything my teen says confidential?
Yes, with some exceptions. If there’s a risk of harm to themselves or others, I may need to break confidentiality for safety. I always explain this clearly to teens and parents at the start.

Women’s Health & Life Transitions FAQs

16. Do you work with women experiencing menopause or perimenopause?
Yes. I support women through perimenopause, menopause and the changes that come with them—emotionally, physically and practically.

17. Can you help with stress, anxiety, and burnout?
Yes. We can work together on managing stress, setting boundaries and creating strategies to restore balance and energy.

18. How is your background in physiotherapy and women’s health part of your counselling?
My physiotherapy background gives me a strong understanding of how the body and mind are connected. This helps me support clients in a holistic way; addressing both physical and emotional wellbeing.

19. Do you offer support for mothers at different stages (pregnancy, toddlers, teens, empty nest)?
Yes, I work with women across all stages of motherhood and beyond. Each stage has its own joys and challenges and counselling can help you navigate them.

20. Do you run group sessions or just one-to-one?
At the moment, I offer one-to-one sessions or teen plus parent sessions.

Practicalities

21. What are your fees?
Please see my pricing page for details.

22. Do you offer Medicare or private health rebates?
At present, counselling is not covered under Medicare. Some private health funds may cover counselling—please check with your provider.

23. Do you offer sliding scale or concession rates?
Yes, I offer a limited number of concession-rate sessions for those experiencing financial hardship. Please call 0477 508 793 for more information.

24. What happens if I need to cancel or reschedule a session?
Please give at least 24 hours’ notice. Cancellations with less notice may incur a fee.

25. What times are you available (day/evening)?
I offer both daytime and evening appointments to suit busy schedules.

26. How do I book a session?
You can book online through my website or contact me directly to arrange a time.

27. Do you see clients from outside Australia?
Yes, I can see international clients online, depending on local counselling regulations.

Safety & Professionalism

28. What if I’m in crisis—can I contact you?
If you are in crisis or need urgent help, please call 000 in Australia, or Lifeline on 13 11 14. While I provide support during sessions, I am not a crisis service.

29. Are you a registered counsellor?
Yes, I am a registered counsellor with the Australian Counselling Association (ACA)

30. How do you keep sessions confidential?
Everything you share in counselling is private, except in rare situations where safety is at risk. I explain this clearly before we begin.

31. What happens to my information and notes?
Your records are kept securely and confidentially in line with professional and legal standards